Course Description

Kickstart Your IT Career with Comprehensive IT Help Desk & Networking Training – 100% Job Guarantee!

Are you ready to start a rewarding career in IT? Our IT Help Desk Analyst & Networking Technician Training course is designed for beginners who want to gain hands-on experience and the skills needed to thrive in IT support roles. Whether you're aiming for a position as an IT Help Desk Analyst, Network Technician, or IT Support Specialist, this course provides the complete toolkit to help you succeed. This 8-week, 120-hour course combines IT Help Desk fundamentals, networking essentials, and mobile device management (MDM) into a single, comprehensive program. With a focus on real-world, practical skills, you’ll receive 100% hands-on training and in-depth instruction on the following key areas:

CompTIA A+ Certification Training – Learn the foundational skills needed to support and troubleshoot computers and devices.

Service Desk Operations & Troubleshooting – Master the art of managing and resolving IT incidents in a corporate environment

Windows Server Management – Gain expertise in user, computer, and system management on Windows Servers

Office 365 & Azure Administration – Develop the skills to manage and troubleshoot cloud-based environments

Mobile Device Management (MDM) – Get hands-on experience with managing devices via Intune and securing mobile platforms

Networking Fundamentals – Dive into essential networking concepts, including TCP/IP, DNS, DHCP, and network troubleshooting

Advanced Networking & Security – Learn about advanced networking techniques, cloud networking, VPNs, and network security protocols

Job Preparation – We provide you with interview preparation, resume building, and mock interviews to ensure you're ready for your IT career

With this course, you’ll gain the practical knowledge and hands-on experience required to excel in real-world IT environments. Plus, our 100% Job Guarantee means that if you don’t land a job within 6 months of completing the course, you’ll receive your money back—no questions asked. Our training is in-person, ensuring you receive individualized attention from expert instructors in a real-world learning environment. By the end of this course, you'll be equipped with the technical know-how and confidence to tackle IT support challenges in any business.

Course Outline:

Module 1: IT Fundamentals, Networking Basics & Service Desk Introduction

• Introduction to IT
• CompTIA A+ Certification Training (Part 1)
• Service Desk Fundamentals
• Networking Basics

Module 2: Advanced CompTIA A+ & Networking

• CompTIA A+ Certification Training (Part 2)
• Networking Fundamentals
• Windows Operating Systems

Module 3: Windows Server Fundamentals, User Management & Networking

• Windows Server Fundamentals
• Windows Server User & Computer Management
• Intermediate Networking Topics

Module 4: Service Desk Management, Troubleshooting & Networking Advanced Topics

• Service Desk Operations
• Troubleshooting and Diagnostics
• Advanced Networking

Module 5: Office 365 Administration & Network Security

• Office 365 Overview
• Troubleshooting Office 365
• Network Security

Module 6: Azure Administration & Networking

• Introduction to Azure
• Azure Administration
• Advanced Networking Concepts

Module 7: Mobile Device Management (MDM) – Intune & Networking in MDM

• Mobile Device Management (MDM) Overview
• Advanced MDM Topics
• Networking in MDM

Module 8: Job Preparation, Advanced Troubleshooting & Final Networking Topics

• Interview Preparation
• Advanced Troubleshooting and Real-World Scenarios
• Final Networking Topics

Module 9: Final Project & Evaluation

• Hands-On Troubleshooting Exercise